Contact
Write to us.
If you are in active crisis, do not email us first.
Email is the wrong channel for emergencies; our response is measured in days, not minutes. If you are in immediate danger, experiencing abuse, or having thoughts of self-harm, contact emergency services or a crisis line in your country right now. A small starting list:
- United States · 988 Suicide & Crisis Lifeline (call or text 988)
- United Kingdom · Samaritans (116 123)
- Pakistan · Umang helpline (0311 7786264)
- India · iCall (9152987821)
- Canada · Talk Suicide Canada (1 833 456 4566)
- Australia · Lifeline (13 11 14)
- Elsewhere · findahelpline.com for a country-specific directory.
Once you are stable, we are happy to hear from you.
Editorial & reader support
Questions about a specific course, a framework you want corrected, a source you think we missed, billing or account help, refund requests under the policy: support@fathom.courses. The same address sees press enquiries, partnerships, translation enquiries, and bulk-licensing questions - if you put a one-word prefix in the subject line (PRESS, PARTNERSHIPS, TRANSLATION, BULK) we will route faster.
If you are an existing subscriber and need account-specific support (cannot sign in, did not receive a magic link, billing question), please email from the address on your Fathom account so we can verify identity without a back-and-forth.
Privacy requests
Data-protection requests, data export, deletion, correction, and consent withdrawal - covered by GDPR, the UK GDPR, the California Consumer Privacy Act, and equivalents: privacy@fathom.courses. We respond inside the statutory timeframe (30 days for GDPR, 45 for CCPA) and usually faster. See the privacy policy for the full data inventory.
Security disclosure
If you have found a vulnerability in the app, the website, or the magic-link auth flow, we want to know. security@fathom.courses. We follow coordinated disclosure: please give us 90 days from initial report before public publication, longer if the fix requires a vendor patch. Researchers acting in good faith will not face legal action from us.
Send a message
Send us a note. It goes straight to the team's shared inbox and you will get an acknowledgement by email. For complaints or product feedback, pick the matching Topic below — we route those to a separate inbox so they don't sit behind general support.
Response cadence
One small editorial team handles all inbound. Replies usually arrive within one to two business days; longer over weekends and public holidays. Privacy and security requests are queued ahead of everything else and answered within the statutory window. We do not auto-respond, we do not run drip sequences, and we will not add your address to any list you did not explicitly opt into.
Postal address
For legal notices and formal correspondence that require paper: the registered address of the operator is published on the terms page. For everything else, email is faster.